One to One Counselling And Education
& ACT Training Australia 
Your One to One Therapy Solution
    FAQS | One to One Counselling
    There are several avenues available for you to get started:

    1. Self-Funded

      Contacting us directly will allow you to bypass the need to obtain a referral from your General Practitioner (GP), psychiatrist or paediatrician. However you will not be eligible for Medicare rebates without a referral.

    2. With a Mental Health Treatment Plan (MHTP) / Referral

      In order to claim a Medicare rebate you need either a valid Mental Health Treatment Plan (MHTP) from a GP or a referral from a Psychiatrist / Paediatrician”. For our fees please visit our Fees / Rebates page. 

    3. Private Health Rebates

      Rebates are available from most Private Health Funds depending on your Policy’s level of cover.


    Getting started

    How do I know if I need counselling / psychotherapy?

    You may wish to embark on a series of counselling sessions for a number of reasons: to gain clarity on an issue, change old patterns, untangle complex personal issues or for self-development. You may seek counselling as a result of a crisis, or you may be encouraged to seek counselling by family members, friends or colleagues.


    What happens in a therapy session?

    There is no typical counselling session. It is time set aside for you, and what you talk about will vary according to your needs. You are free to discuss what you wish, from everyday events, dilemmas, feelings, thoughts, regrets, aspirations, memories and dreams. Your therapist will provide a safe environment in which to explore your issues and work towards your self-improvement. Our therapeutic approach is Acceptance and Commitment Therapy (ACT), which will assist you to move into a more meaningful life.


    How long should I expect to have to continue therapy?

    The number of counselling sessions depends on you as an individual and your unique presenting issues. A first consultation will enable you to see if counselling is indicated. Usually you will start with six sessions and review after that. Acceptance and Commitment Therapy is designed to be short term and lasts 6-20 sessions.


    Will my therapy sessions be confidential?

    Counselling sessions are confidential with the exception that if you pose a danger to yourself or others, then the relevant parties will be notified.


    Can a therapist prescribe medication if I need it?

    Our therapists are not eligible to prescribe medication. Only GPs, Psychiatrists and Paediatricians are able to prescribe medication.

    Can I speak to a therapist before my appointment?

    The first consultation will give you the chance to bring in any questions, to find out more about how you will work together and to discover if you connect. Therapists may be available prior to your appointment, to do this please ring reception on 02 9388 9669 . If you wish to find out about the therapist’s background, please read their profiles on the website - ‘ Meet the team ’. Whilst the majority of first consultations will proceed to a full course of treatment, neither you nor the therapist are committed to continue beyond the first counselling consultation session.


    Can I refer someone for therapy?

    Friends, family and colleagues may be very concerned about an individual's well-being and would like to see them have counselling. It is most helpful if the individual in question can make contact themselves, as it is an important step in acknowledging that they may need assistance. We are able to take enquiries from you on behalf of someone else, but you should have their full consent.


    Why do I have to pay for missed/cancelled therapy sessions?

    If you need to reschedule your appointment, we require 24 hours notice, otherwise you will be charged the full fee. This enables our receptionist to schedule another client. Our practice terms and conditions will be given to you at your first consultation.


    How can I pay for a therapy session?

    Our receptionist will take payment in full at the end of each session by cash, cheque, credit or debit cards.If you have a Mental Health Care referral from your GP, you will receive an instant rebate via our HiCaps system.


    What if I have a complaint about my therapist?

    Complaints should be raised initially with the therapist directly. If you are still not satisfied that your complaint has been addressed, then you should take this up with the therapists accredited body, the Psychology Board of Australia. Each therapist will have professional indemnity insurance as well as a certificate to practice. If you have a query about the room or administrative service, then you can raise this firstly with your therapist and secondly with our Clinical Director, Mary Sawyer who will endeavour to address your concerns.


    Will my therapist be available to me in a crisis?

    Our therapists will be available to you at your scheduled appointment time. They may not be available to provide an emergency service to you. If you need to seek assistance during a emergency/crisis, either phone Lifeline on '13 11 14' or ‘000’ or see our Crisis Support Services below.

    You may also attend your local hospital Emergency Department for assistance.

    Crisis support services

    If you have an emergency please phone ‘000’ or contact one of the following Crisis Support Services: